Frequently Asked Questions
FAQs
About Orders
Placing an order at Pure Aroma Essence is easy! Simply browse our store, add items to your cart, and proceed to checkout. You'll receive a confirmation email right away.
You can request modifications or cancellations within 2 hours of placing your order. Contact us at sales@purearomaessence.com as soon as possible. Once processed or shipped, changes may not be possible.
After completing your purchase, you'll receive an order confirmation email. If you don't see it within a few minutes, check your spam folder or contact us at sales@purearomaessence.com.
FAQs
About Shipping
Orders typically arrive in 2 to 5 business days. Processing time (1-2 business days) is separate from shipping time.
Yes! Pure Aroma Essence offers free shipping on all orders to the 48 Contiguous United States and Canada, with no minimum purchase requirement. Any available expedited shipping charges will be displayed at checkout.
FAQs
About Returns & Refunds
We accept eligible returns within 14 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Perfumes and colognes must be unopened with their original seals intact, where applicable. A 20% restocking fee applies to approved change-of-mind returns. Return authorization is required.
Email sales@purearomaessence.com with your order number and reason for return. Our team will provide return instructions if approved. Refunds are processed within 5 to 7 business days after receiving and inspecting the returned item. Applicable restocking fees will be deducted.
Contact sales@purearomaessence.com within 7 days of delivery with your order number, photos, and a description of the issue. Approved damaged, defective, or incorrect items may qualify for a replacement or full refund without a restocking fee.
FAQs
About Payments
Pure Aroma Essence accepts all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All transactions are securely processed and encrypted.
Absolutely. Our store uses SSL encryption and is fully PCI-compliant. Payment details are never stored on our servers — transactions go through trusted payment gateways.
Payments can be declined due to insufficient funds, incorrect details, or a bank security check. Double-check your details and try again, or contact your bank.