Shipping Policy
Order Processing
All orders are typically processed within 1–2 business days after successful payment confirmation.
Orders are not normally processed or shipped on Saturdays, Sundays, or public holidays.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Methods & Delivery Time
We use trusted shipping carriers, including UPS, FedEx, and USPS, depending on your order’s weight, destination, and shipping requirements.
Orders typically arrive within 2–5 business days after shipping. Order processing time is separate from shipping time.
Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, or unforeseen circumstances.
Free Shipping
Pure Aroma Essence offers free shipping on all orders to the 48 Contiguous United States and Canada, with no minimum purchase requirement.
No standard shipping charge will be added at checkout for eligible destinations. Any available expedited shipping options and associated charges will be clearly displayed before payment.
Order Tracking
Once your order is dispatched, you will receive an email with a tracking number so you can monitor your shipment until delivery.
Order Modifications & Cancellations
Customers may request an order modification or cancellation within 2 hours of placing an order.
To request a change or cancellation, please contact sales@purearomaessence.com as soon as possible with your order number.
Once an order has been processed or shipped, modifications or cancellations may no longer be possible.
Returns & Exchanges
Return Eligibility
We accept eligible returns within 14 days of delivery, subject to the following conditions:
- Products must be unused and in their original condition.
- Products must remain in their original packaging.
- Perfumes and colognes must be unopened, with their original manufacturer seals intact, where applicable.
- Items must be in resalable condition.
- Customers must provide their original order number or proof of purchase.
- All returns and exchanges require prior authorization from our support team.
Unopened and sealed perfumes or colognes may qualify for return within 14 days of delivery, provided all return requirements are satisfied.
Opened, used, or unsealed perfumes and colognes are generally not eligible for standard returns due to hygiene, safety, and product integrity considerations. Exceptions may apply to items that arrive damaged, defective, or incorrect.
How to Request a Return
To initiate a return or exchange, email sales@purearomaessence.com with your order number, the item you wish to return, and the reason for your request.
Our support team will review your request and provide return instructions and a Return Merchandise Authorization (RMA) number, where applicable.
Returns sent without prior authorization or a valid RMA number may be refused.
Return Shipping & Restocking Fees
For approved standard returns involving non-defective merchandise:
- Customers are responsible for return shipping costs.
- Original shipping charges, if any, are non-refundable.
- A 20% restocking fee applies to approved returns made because of a change of mind, an unwanted purchase, or another reason unrelated to product damage, defects, or fulfillment errors.
- The fee is calculated as 20% of the actual purchase price paid for each returned item, after applicable product discounts and excluding taxes and shipping charges.
- The restocking fee is deducted from the refund amount.
Example: If a customer paid $100 for an eligible perfume and returns it because they changed their mind, the restocking fee is $20. The product refund would therefore be $80, with any applicable sales tax refund handled separately.
The 20% restocking fee does not apply to approved returns involving:
- Products that arrive damaged.
- Defective merchandise.
- Incorrect items shipped by Pure Aroma Essence.
- Other verified fulfillment errors attributable to Pure Aroma Essence.
For these cases, Pure Aroma Essence will provide an appropriate resolution, including return shipping arrangements where necessary, without charging the standard restocking fee.
Refund Policy
Refund Processing
Once we receive and inspect your returned item, we will notify you of your refund status.
Approved refunds will be processed within 5–7 business days after receipt and inspection of the returned merchandise.
Refunds will be issued to the original payment method, where possible. Additional time may be required for your bank or payment provider to reflect the refund in your account.
For standard change-of-mind returns, the applicable 20% restocking fee and any non-refundable shipping charges will be deducted from the refund amount. Applicable taxes will be handled in accordance with relevant requirements.
Damaged, Defective or Incorrect Items
We take great care in fulfilling every order. However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email sales@purearomaessence.com and include:
- Your order number.
- Clear photographs of the damaged, defective, or incorrect product.
- A brief description of the issue.
After reviewing your request, we will arrange an appropriate resolution, which may include a replacement or a full refund.
Approved claims for damaged, defective, or incorrect merchandise will not be subject to the 20% restocking fee.
Please contact our support team for authorization and return instructions before sending any item back.
Non-Returnable Items & Exceptions
Due to hygiene, safety, and product integrity considerations, the following items are generally not eligible for standard returns:
- Opened, used, or unsealed perfumes and colognes.
- Items damaged through customer misuse or improper handling.
- Products returned without their required original packaging.
- Merchandise that is no longer in resalable condition.
Unopened and sealed perfumes and colognes may be eligible for return within 14 days of delivery, subject to inspection and prior approval.
These exclusions do not affect applicable statutory consumer rights or prevent customers from contacting us about damaged, defective, or incorrect products.
Contact Us
For questions regarding shipping, order cancellations, returns, exchanges, or refunds, please contact our customer support team.
Pure Aroma Essence
Email: sales@purearomaessence.com
We are committed to resolving your concerns and ensuring a positive shopping experience.